Get answers to questions about insurance coverage, your screening results, how to pay your bill, and more by clicking on the appropriate link below.
Paying For Your Test
NxGen MDx strives to provide an outstanding patient experience through our high-quality genetic testing, personalized customer service, and transparent billing practices. If your doctor orders one of NxGen MDx’s tests, you will be presented with two payment options: insurance and cash pay.
When you’re using health insurance to pay for the test, NxGen MDx will send a claim to your insurance provider. Once the claim has been sent, paying the cash rate is no longer an option.
When your insurance receives this claim, they will then calculate your out-of-pocket cost. You may receive an Explanation of Benefits (EOB) document detailing all of the charges related to your claim. This EOB is not a bill. Once your portion of the payment has been calculated by your insurance provider, NxGen MDx will send you a statement for the amount you owe.
Each NxGen MDx test has a cash rate. This is for those who don’t have insurance or have an extremely high deductible. If you choose to pay for the test yourself, NxGen MDx will send you a bill at the cash rate before you are tested.
Access For All Program
If you think you will have trouble paying for testing, you can apply for the Access for All Program, which can reduce the cost of testing for eligible patients based on income level and household size.
Special Financing with CareCredit
NxGen MDx proudly accepts the CareCredit credit card to help you finance your healthcare needs. Now you can can pay your bill from NxGen MDx online with CareCredit and choose from special financing options that may not be available with other credit cards.
Connect With Our Billing Team
Contact our billing team to see if NxGen MDx’s services qualify under your health plan. Our billing team can be contacted at email@example.com, or give us a call at (855) 776-9436 ext. 1 if you have any questions about the billing process. Please do NOT contact your healthcare provider with billing questions or concerns.
Who can I call with questions?
Feel free to give us a call at (855) 776-9436 ext. 1, and we’ll be happy to address your questions and explain our programs in more depth. NOTE: Please do not call you physician’s office with billing questions. Your physician will not be your best resource for questions about your insurance claim or bill involving NxGen MDx.
What is an Explanation of Benefits (EOB)?
Once you select NxGen MDx’s tests with your doctor, you may receive an Explanation of Benefits (EOB) from your insurance carrier. This document will outline the status of the NxGen MDx claim against your policy and describes the cost (if any) payable to your insurance carrier. NOTE: The EOB is NOT an invoice, and the estimated cost can change during the course of our appeal for payment with your provider. If you have any questions regarding you EOB, please give us a call at (855) 776-9436 or email us at firstname.lastname@example.org.
Will my health plan cover your services?
How much does your COVID-19 test cost?
The cash price for our COVID-19 test is $100.
Connect With Us
Whether it be questions about genetic screening results, locating a test, or any questions about NxGen MDx, we are happy to help. Connect with us by clicking on the appropriate link below or contacting out support staff.
Our Support Staff
When working with NxGen MDx, you have access to our experienced support staff ready to help with questions related to billing, insurance coverage, and more by calling us at (855) 776-9436 or clicking the link below. Patients should direct all questions related to billing by contacting us directly.
Review Your Results
To review and download results of your screening, visit our Patient Portal. For answers to questions about your account, billing, and screening status, contact our business office.
Locate a Provider
By filling out a form, we can help you locate a doctor that offers our testing or we’ll reach out to your doctor. It is our goal to get back to you within 24 hours. Click the link below to learn more.
Talk to a Genetic Counselor
As a NxGen MDx client, you’ll have access to personal genetic counselors who can help explain the results of your screens and provide insight on how to move forward. To schedule a personal conference to discuss your screen results, call (855) 776-9436 or click the link below.
What is the accuracy rate?
NxGen MDx offers some of the world’s most accurate tests for detecting genetic markers. As further assurance, many doctors only rely on best-in-class NxGen MDx genetic screening as their trusted tools for early family planning, giving couples peace of mind and a better outlook for the years ahead.
How is the test performed?
NxGen MDx utilizes the best available laboratory methods to perform testing on blood or saliva samples from each patient. A blood or saliva sample will be collected at your doctor’s office and then sent to the NxGen MDx laboratory. Additional testing may be recommended if preliminary results indicate you or your partner is a carrier for any of the tested conditions.
I have no family history of genetic disease. Am I still at risk?
Yes, the reality is that any person of childbearing age could be a carrier for a genetic condition, even without a family history of the disease. A carrier can pass any of these conditions on to their children. NxGen MDx utilizes state-of-the-art technology to provide you and your physician with the most accurate information to help you make educated family planning decisions.
What happens if my partner and I are at risk for having a child with a genetic disease?
Should test results indicate a positive risk, there are many options available to you. If you are planning to become pregnant, consider prevention options, such as in vitro fertilization or using donor eggs or sperm from an individual who is not a carrier. Other couples may choose to adopt a child. If you are pregnant, prenatal diagnostic tests will determine whether your baby is affected by the disorder and allow you to start targeted treatment right from birth to improve your baby’s health outcomes. Your doctor or a NxGen MDx genetic counselor can discuss these options in detail regarding your specific carrier status.