Answer Center

Get answers to questions about insurance coverage, your screening results, how to pay your bill, and more by clicking on the appropriate link below.

Answer Center

Are You Covered?

Most health plans cover NxGen screening; however, if you have questions regarding coverage, please contact us at billing@nxgenmdx.com or call us at 855-776-9436, Monday-Friday, 9 a.m. to 5 p.m. EST.

Review Your Results

To review and download results of your screening, visit our Patient Portal. For answers to questions about your account, billing, and screening status, contact our business office.

Pay Your Bill

Please click on the Account Access link below to access your account. You will be required to verify your Account# and Access Code on your statement. If you are having any trouble accessing your account, please contact NxGen MDx Customer Service at 855-776-9436 ext. 1.

FAQs

For answers to frequently asked questions, click the Learn More tab below.

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FAQs

Panels and Screens

NxGen MDx screens for up to 120 disorders. To review the entire list of panels and screens, click the Learn More tab below.

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Diseases

NxGen MDx screens for up to 120 genetic disorders. To review the entire list or to download an individual fact sheet, click the Learn More tab below.

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Talk to a Genetic Counselor

As a NxGen client, you'll have access to personal genetic counselors who can help explain the results of your screens and provide insight on how to move forward. Our business office is always available to answer questions about billing, insurance coverage, and copay information. To contact our business office, call (855) 776-9436. To schedule a personal conference to discuss your screen results, click the link below.

Discuss Your Screening Results