Frequently Asked Questions

To view answers to our clients' most frequently asked questions, select from the choices below.

Frequently Asked Questions

FAQs and Answers

Who can I call with questions?

Feel free to give us a call at (855) 776-9436, and we’ll be happy to address your questions and explain our programs in more depth. NOTE: Please do not call your physician’s office with billing questions. Your physician will not be your best resource for questions about your insurance claim or bill involving NxGen MDx.

What is an Explanation of Benefits?

Once you select NxGen MDx’s tests with your doctor, you may receive an Explanation of Benefits (EOB) from your insurance carrier. This document will outline the status of the NxGen claim against your policy and describes your estimated costs (if any) payable to your insurance carrier. NOTE: The EOB is NOT an invoice, and the estimated cost can change during the course of our appeal for payment with your provider. If you have questions regarding your EOB, please give us a call at (855) 776-9436 or email us at

Will my health plan cover your services?

Most health plans cover NxGen testing; however, if you have questions regarding coverage please contact us at

What is the accuracy rate?

NxGen offers one of the world’s most accurate tests for detecting genetic markers. As further assurance, doctors rely on best-in-class NxGen genetic screening as trusted tools for early family planning, giving couples peace of mind and a better outlook for the years ahead.

How is the test performed?

NxGen MDx utilizes the best available laboratory methods to perform testing on blood or saliva samples from each patient. Additional testing may be recommended if preliminary results indicate you or your partner is a carrier for any of the tested conditions.

I have no family history of genetic disease. Am I still at risk?

Yes, the reality is that any woman of childbearing age could be a carrier for cystic fibrosis, spinal muscular atrophy, fragile X, or other common genetic conditions, even without a family history of the disease. A carrier can pass any of these conditions on to their unborn child if undetected. NxGen MDx utilizes state-of-the-art technology to provide you and your physician with the most accurate information to make educated family planning decisions.

What happens if my partner and I are at risk for having a child with a genetic disease?

Should test results indicate risk, there are still many alternatives available. If you are planning to become pregnant, consider prevention options, such as in vitro fertilization or using donor eggs or sperm from an individual who is not a carrier. Other couples choose to adopt a child. If you are pregnant, prenatal diagnostic tests will determine whether your baby is affected by the disorder. Your doctor or a NxGen MDx genetic counselor can discuss these options in greater detail.

What is the difference between a dominant and recessive genetic disease?

Dominant and recessive genetic disorders are caused by pathogenic variants in genes that cause disease. Genetic diseases can be classified by either dominant or recessive based on the inheritance patterns that causes the disease. Click here to learn more about the different inheritance patterns.

How much does your COVID-19 test cost?

The cash price for our COVID-19 test is $249.

Talk to a Genetic Counselor

As a NxGen client, you'll have access to personal genetic counselors who can help explain the results of your screens and provide insight on how to move forward. To schedule a personal conference to discuss your screen results, call (855) 776-9436. or click the link below.

Discuss Your Screening Results

Connect With Our Customer Care Center

Get answers to all your questions related to billing, insurance coverage, the status of your screening results, and more by calling us at (855) 776-9436 or clicking the link below.

Connect With Our  Customer Care Center